Warranty

RESIDENTIAL TEN YEAR WARRANTY

Calisco Quartz Surfaces will warrant from the original date of installation material that fails due to any manufacturing defect when fabricated and installed by a Calisco Quartz Surfaces Certified Fabricator. This warranty applies to the repair or replacement of failed material that has been permanently installed in your residence. The option to repair or replace the material is at the sole discretion of Calisco Quarz Surfaces. This Residential One Year Warranty is available only to the original owner of a single family residence in which Calisco has been originally installed. In the case of a newly constructed single-family residence, this warranty is available to the “first” owner purchasing the residence with Calisco permanently installed and is transferable according to the terms and conditions stated below.

TERMS and CONDITIONS:

This warranty applies to products that will be installed after Calisco Quartz Surfaces set up its first office in the relevant market.

1. This warranty applies only to Calisco quartz surfacing materials and does not apply to any other products, including other quartz surfacing products manufactured or supplied by any other party, except Calisco Quartz Surfaces.

2. This warranty applies only to Calisco quartz surfacing materials that have been permanently installed in the interior of residences and have not been moved from their original installation. If after or during installation you decide that you do not like the color or finish you selected, that decision is not covered under this warranty.

6. This warranty does not cover any residence where the owner is not the occupant.
7. This warranty does not cover materials and/or services that have not been paid in full.
8. This warranty applies only to materials that have been maintained according to the Calisco Care & Maintenance guidelines. Care & Maintenance guidelines will be avaliable from 15.04.2020 at our official website www.calisco.com.tr
9. To request service under this warranty you must contact the company who sold you Calisco or contact Calisco headquarter office directly at +90 (236) 768-2400 within thirty (30) days of the failure of Calisco quartz surfacing materials.
10. This warranty is not transferable.
11. In the event that Calisco quartz surfacing materials fail due to a manufacturing defect, Calisco will, at its sole discretion, repair or replace such materials. Calisco will seek to obtain the best possible result, whether we decide to repair or replace your installation. However, exact color match is never guaranteed. All decisions regarding this warranty are at the sole discretion of Calisco. No representative, dealer, salesperson, distributor, fabricator or any other person is authorized to make any warranty or promises on behalf of Calisco Quartz Surfaces with respect to Calisco quartz surfacing products.

EXCLUSIONS:

1. This warranty does not cover use for any commercial purposes. Commercial use includes but is not limited to, use in a store, rental properties, office or any other place of business.

2. This warranty does not cover products installed in any outdoor application.
3. This warranty does not cover products used as flooring material.
4. This warranty does not cover improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.

5. This warranty does not cover chips or other excessive impact damage in the product.
6. This warranty does not cover scratches. Calisco is a very hard material and highly scratch resistance but not scratch proof. Proper care must be exercised including the use of a cutting board as part of your care and maintenance.

7. This warranty does not cover routine maintenance. Routine maintenance includes but is not limited to, minor conditions such as removing stains and water spots by following the techniques specified in the Calisco online Care & Maintenance Guidelines at www.calisco.com.tr

8. This warranty does not cover failures due to fabricators/installers not following the prescribed fabrication and installation procedures as outlined by Calisco Quartz Surfaces. Improper fabrication and/or installation is the sole responsibility of the fabricator and/or installer.

9. This warranty does not cover any defects that were visible at the time of fabrication and were not avoided during fabrication. Fabricators are required to perform a visual inspection of all materials prior to fabrication and again prior to installation.

10. This warranty does not cover seam appearance or seam performance, adhesives, caulk or other accessory items. Once the product is installed, the two main reasons for seam separation or cracking are the shifting or movement of the substrate, cabinets or foundation, and thermal shock. Thermal shock can occur when a hot pan, dish or other receptacle or object is left on the countertop for more than a brief period. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner.

11. This warranty does not cover any chemical damage.
12. This warranty does not cover any creative use of the material including bending or curving.
13. This warranty does not cover material that has been milled or reduced in thickness.
14. This warranty does not cover the installation of sinks.
15. This warranty does not cover securing mechanical fasteners directly into the material.
16. This warranty does not cover any failures due to inadequate support for the installation. This includes overhangs in excess of the recommendations provided by Calisco which are inadequately supported.

17. This warranty does not cover any chips or cracks that are a result of “dry” cutting or polishing.

18. This warranty does not cover chips or cracks that are a result of not following the minimum requirements for edge details.

19. This warranty does not cover mitered edges where the joint is not cut correctly.
20. This warranty does not cover the altering of any factory applied finish. Only colors listed as available in our brochure, sample book or on our website as “honed” are eligible under this warranty. Any issues arising from the practice of “in-shop” honing are the sole responsibility of the fabricator.

21. This warranty does not cover temporary marks that are common to honed finishes such as metal marks, fingerprints or other signs of daily living.

22. This warranty does not cover additional modifications such as plumbing, electrical, tile, cabinets, flooring, etc. that may be necessary to repair or replace the Calisco product covered under this warranty.

23. This warranty does not cover natural variations in the color, size, shape and distribution of the pattern of the natural quartz or the natural variations in background tone. These characteristics are inherent and unique characteristics of the product. Color samples provided to consumers, dealers and fabricators are only representative and not an exact replication of what will be installed in your home.

24. This warranty does not cover what is referred to as spots or blemishes smaller that a ten (10) cent piece. A certain level of spots or blemishes are inherent in the manufacturing process and do not affect the structural integrity of the material.

25. Calisco materials contain important product information on the back of each slab. Removing this product information will void the warranty. Calisco is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, and architectural/engineering design, and structural movement, acts of vandalism or accidents. Calisco shall not be responsible in either contract or tort for any loss of direct, indirect, consequential, incidental, special, exemplary, or punitive damages arising out of the use or the inability to use the products covered by this warranty. Some states do not allow exclusion or limitation of incidental damages, so the above limitations or exclusions may not apply to you.